Return & Refund Policy

Effective Date: October 13, 2026

At simplyMe, we want you to feel confident shopping with us. If you're not satisfied with your purchase, we offer a 7-day return and refund policy on eligible products, subject to the conditions below.

1. 7-Day Return & Refund Policy

You may request a return within 7 days of receiving your order. For eligible products, our return policy is no questions asked.

Once your returned product has reached our warehouse and passed the eligibility inspection, your refund will be processed within 2–3 business days.

Please note that the time taken for the refund to appear in your original payment method or bank account may vary depending on your payment provider.

2. Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

• Unused and unworn: The product must be unused, unworn, unwashed, and in its original condition.

• Original packaging: The product must be returned in its original simplyMe branded packaging.

• Tags intact: All original product tags must be attached and undamaged.

• Complete return: The product must include all original accessories and components, where applicable.

• Return window: Your return request must be raised within 7 days of receiving the order.

Products that do not meet these conditions may not qualify for a return or refund.

3. Products Not Eligible for Returns

For hygiene and personal-care reasons, innerwear products are not eligible for return or refund.

This exclusion applies to innerwear even if the product is unused, unworn, or unopened, except where a different remedy is required under applicable law.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team within 7 days of receiving your order.

2. Provide your order number and explain that you wish to return the product.

3. Follow the return instructions provided by our team.

4. Pack the unused product securely with its original branded packaging and tags.

5. Send the product back as instructed and allow time for it to reach our warehouse.

Our team will inspect the returned product after receipt to verify that it meets the eligibility conditions.

5. Refund Processing

Once the returned product has been received at our warehouse and approved after inspection, your refund will be processed within 2–3 business days.

• Prepaid orders: Approved refunds will generally be issued to the original payment method.

• Cash on Delivery (COD) orders: You may be asked to provide the necessary bank account or other permitted refund details.

• Bank processing time: The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

The 2–3-business-day timeline refers to refund processing after the returned product is received and approved, not necessarily the time until the funds appear in your account.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs, where available.

We will review your request and provide appropriate assistance in accordance with applicable law. Your statutory consumer rights are not affected by this policy.

7. Contact Us

For return, refund, or product-related assistance, please contact:

Brand: SimplyMe

Email: simplyme.india@gmail.com

Address: No. 18, 2nd Cross, AECS Layout, Bengaluru, Karnataka 560037, India